Customer service is the cornerstone of an effective Biomedical Engineering Program.  Improving customer service requires a methodical approach toward gathering data from customers and acting on the information provided.

The objective of Engineering Service's Customer Satisfaction Program is to systematically improve the customer satisfaction for the services provided in Engineering.  Special emphasis is placed on information provided by customers in order to identify important problems with, or opportunities to improve, the satisfaction of Engineering Service.  In particular, the focus shall be on functions which directly impact the quality of patient care. A program will be set to survey customers and improve service to customers based on input from customers as needed. 

• Establish Customer Satisfaction Monitors
• Data review
• Annual Customer Satisfaction Program Review