The scope of maintenance work for equipments mentioned involves the following protocols
| Planned Preventive Maintenance |
| Equipment under warranty |
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- Healthtronics will supervise the preventive maintenance carried out by respective supplier of the equipment during the warranty period. For those equipment under warranty but not covered under PPM in the purchase agreement, Healthtronics is willing carry out the performance check and safety testing on goodwill basis.
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| Post Warranty |
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- Healthtronics will ensure that the medical equipment operates in accordance with its design parameters and safe working conditions. A regular PPM inspection and equipment calibration will be performed in accordance with ISO or JCI accepted standards. The asset PM frequency will be in accordance with the manufacturer’s recommendation or internationally accepted protocols in line with ISO or JCI standards.
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| Corrective Maintenance |
| Equipment under warranty |
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- Healthtronics will coordinate with the end user and the supplier to attend the maintenance request. Once the job is completed to all parties’ satisfaction the asset data records and the hard copy records will be updated.
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| Post Warranty |
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- Healthtronics will restore the equipment to its specified condition when it fails. This includes Normal equipment breakdown maintenance, Routine/Scheduled maintenance, Emergency response, and On-Call service maintenance activities.
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| Safety Testing |
| Testing and commissioning |
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- Healthtronics will witness all the incoming new, transferred, loaned medical equipment to conform to internationally accepted safety standards. The customer will be notified in the event if these equipment fails to conform to safety standards.
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| Preventive Maintenance |
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- Healthtronics will carry out electrical safety test after every planned preventive maintenance and whenever necessary for all medical equipment.
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| Response Time for breakdown |
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- Emergency response on critical equipment breakdown shall be responded upon receipt of the notice.
- Normal equipment breakdown shall be responded upon receipt of the service call or request.
- On-Call services shall be responded upon receipt of the notice.
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